Refunds and Returns Policy
Effective Date: March 4, 2025
Thank you for shopping with beemagicshop.com (“Website”). At Bee Magic vs Silvana Apothecary, we are committed to providing high-quality spiritual, magic, and pagan products. We understand that there may be occasions where you need to return an item, and we strive to make the process as straightforward as possible.
1. Eligibility for Returns
1.1 Condition of Products: To be eligible for a return, the product must be unused, unopened, and in the same condition as you received it. It must also be in its original packaging.
1.2 Exclusions: Due to the nature of our products, we cannot accept returns for the following:
- Opened or used items.
- Customized or personalized items.
- Perishable products (e.g., herbs or candles that have been burned).
1.3 Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of delivery to initiate a return.
2. Timeframe for Returns
2.1 You have 14 days from the date of delivery to initiate a return. Items returned after this period may not be eligible for a refund.
3. Return Process
3.1 Step 1: Contact Us
- Email us at [email protected] with the subject line “Return Request – Order [Your Order Number].”
- Include your order number, a description of the issue, and any relevant photos (if applicable).
3.2 Step 2: Approval
- Once your return request is reviewed, we will email you with further instructions. If approved, we will provide you with a return address and guidelines for shipping the item back to us.
3.3 Step 3: Shipping the Item
- You are responsible for the shipping costs of returning the item unless the product is defective or the wrong item was sent.
- We recommend using a trackable shipping method and retaining proof of postage to avoid lost returns.
4. Refunds
4.1 Refund Eligibility: Refunds will be processed once the returned item has been received and inspected.
4.2 Refund Method: Approved refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
4.3 Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the returned item is not in its original condition or is damaged for reasons not due to our error).
5. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please initiate a return for the original item and place a new order on our Website.
6. Non-Returnable Products
For safety and hygiene reasons, we do not accept returns for:
- Consumable items (e.g., oils or powders).
- Products that have been altered or customized at the customer’s request.
7. Customer Support
If you have any questions or need assistance, feel free to contact us:
- Email: [email protected]
- Address: Bee Magic vs Silvana Apothecary, Gram 6510, Denmark
We aim to respond to all inquiries within 3 business days.
8. Right to Refuse Returns
We reserve the right to refuse returns that do not comply with this policy.